Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.   We are looking for an Application Engineer (AWS Focused) to join our Application Engineers Team. As a key member of our team, you are responsible for supporting application systems for Cambridge University Press and Assessment, running Linux and Windows Operating Systems for the web tier, and in Cloud platforms, such as AWS and Azure.   Why Cambridge? At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.   What can you get from Cambridge? In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset. Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.   What will you do in this role?

Manage and plan for the implementation of projects in the operational/support environments including evaluation, feasibility, technical investigations, proof of concepts, releases, changes, implementation, training, and knowledge transfer to and from other support teams.

Day to day provision of second/third line support for technologies, including handling of Incidents, Service Requests, Problem Records, change reviews and approvals, team tasks, and security investigations, that the Exam Technology owns within agreed SLAs. Support work will be UK and Philippines hours on shifts schedule. Out of business hours support, on-call, or weekend work, will be expected based on Business Operations demand.

Organise and manage maintenance activities, including deployments, ad-hoc work packages, service improvements and patching of servers, to support business peaks following approved instructions.

Participate on an on-call rota to provide out of hours support when required.

Build and maintain effective relationships and lines of communication within and with other teams, third party suppliers and the Business Streams to facilitate effective delivery.

Guide engineers on the job to help them develop their skill sets and become more effective in their roles.

   

What makes you the ideal candidate in this role? The Application Engineers (AWS Focused) role is a key contact for significant number of exam systems applications. The engineers are part of Business-As-Usual work, projects, and on demand work packages in an Agile and DevOps environment. It is an Application Engineer's role to review, maintain, troubleshoot, and correct critical production and non-production systems in a busy data centre environment while maintaining best practice as suggested by ITIL, Agile, and industry principles.

3+ years of experience in AWS Cloud Engineering, Architecture, or Infrastructure in a Systems Admin or DevOps role.

Experience with DevOps practices and CI/CD tools like AWS CodePipeline, Jenkins, and Terraform.

Strong skills in troubleshooting AWS environments and knowledge of AWS services (EC2, ECS, Fargate, Lambda, Route53, etc.).

Proficient in Bash, Java, Python, VMware, Hyper-V, IIS, Apache Tomcat, Java/.NET support, Shell scripting, and PowerShell.

Knowledge of Networking, Databases, Active Directory, DNS, DHCP, and Service Management.

Working globally across different cultures.

AWS Public Cloud Certification.

  Key Qualities:

Calm under pressure, with strong communication and troubleshooting skills.

Ability to adapt to changing work patterns, including holiday and weekend work.

Follows procedures while innovating when necessary.