Compliance Officer (5120) Job at Cambridge University Press & Assessment | Manila

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Compliance Officer (5120)

Job Description

Employment type: Permanent Location: Makati City, Metro Manila Work setup: Hybrid (2 times a week onsite) Work schedule: 6am-2:30 pm (UK time) | 2pm-10.30 pm (PH time) Pay range: Php 26,000 to 33,000 Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. Are you looking for a new challenge? We are looking for four Compliance Officers to join the UK Education/OCR Compliance Team. This is a varied and interesting role to support the Compliance Team helping to maintain and build public, customer and regulatory confidence in OCR's assessments and processes by expertly triaging and leading the administrative processing of malpractice cases, appeals, complaints and other compliance processes. This is to ensure we provide high levels of customer service, maintain the integrity of our qualifications and remain compliant with statutory and regulatory requirements What will you do as a Compliance Officer? This role gives the job holder a unique insight into all aspects of OCR's work. As a Compliance Officer, you will:

Investigate and make decisions on cases of malpractice

Liaise with centres to provide and obtain information relating to ongoing malpractice investigations, appeal and compliance cases and their outcomes

Ensure key records and documentation are up-to-date for Business Continuity

Prepare documentation for committees

Act as secretary for the Malpractice Committee, taking minutes of meetings

Support Compliance Managers to report on, generate insight from, review and improve the Compliance Team's processes and OCR's customer experience

Support on other compliance team processes as required.

Qualification

What makes you the ideal candidate in this role? You are an excellent communicator, highly organised, can juggle multiple tasks and enjoy working both independently and in a team. To be successful in this role, you will have:

A flexible, positive, can-do attitude.

Excellent English communication skills in spelling, punctuation, and grammar

Experience of managing large volumes of customer communications via email

The ability to quickly learn new software and systems and experience of working with all Microsoft Office programmes

The ability to manage yourself and your workload effectively whilst working accurately to meet tight deadlines.

A strong customer focus and be enthusiastic about improving OCR's customer service.

Resilience, the work of the team involves dealing with some sensitive and upsetting cases

Experience of minute/note taking

At Cambridge, we believe in hiring candidates who bring in a diverse set of experiences and perspectives; we prioritise culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. We welcome all candidates who share our passion for excellence.

About The Cambridge University Press & Assessment | Manila

At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.

As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.

Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.

From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.

Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.

#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified

Why join us?

Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.

We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.

At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.

Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.

Compliance Officer (5120)