CRM Coordinator (4984) Job at Cambridge University Press & Assessment | Manila

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CRM Coordinator (4984)

Job Description

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for a CRM Coordinator to join our Manila Venue Operations team. The role will support the venues operations team with a variety of administrative tasks and in managing queries, liaising with venues and internal stakeholders, and providing assistance on a day-to-day basis. What will you do as a CRM Coordinator? You will also be expected to:

Maintain and update customer data in CRM systems, ensuring accuracy and compliance with data quality standards.

Generate, analyse, and interpret CRM reports to provide actionable insights and recommendations to stakeholders.

Manage and prioritize CRM-related support requests, including raising system tickets and coordinating with technical teams for resolutions.

Assist in user acceptance testing (UAT) and support CRM system development and automation projects.

Collaborate with cross-functional teams (e.g., Global Marketing, Customer Support) to implement and optimize CRM strategies and processes.

Qualification

What makes you the ideal candidate for this role? You will be an ideal candidate if you possess strong written and verbal communication skills and can provide exceptional support to internal teams and stakeholders. You should have a proactive approach to managing data, maintaining data quality, and ensuring compliance with data protection standards. Furthermore, you must be able to collaborate effectively across departments, resolve queries efficiently, and drive continuous improvement in CRM processes. Having the skills, knowledge, or experience on the below would also be essential:

Strong analytical skills with the ability to interpret data and generate meaningful insights.

Excellent communication skills, both written and verbal, to interact effectively with colleagues and stakeholders.

Proficiency in CRM systems and Microsoft Office applications, particularly Excel, Power BI and Power Query.

Solid understanding of data protection regulations and best practices.

Strong organizational and time management skills, with the ability to work independently and collaboratively in a fast-paced environment.

Note: This role will be supporting UK working hours (08:00 to 16:00 UK time | 15:00 to 23:00 PH time).

About The Cambridge University Press & Assessment | Manila

At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.

As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.

Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.

From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.

Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.

#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified

Why join us?

Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.

We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.

At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.

Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.

CRM Coordinator (4984)