Customer Service Assistant (4983)
Job Description
Cambridge University Press and Assessment is recruiting on behalf of Michigan Language Assessment as they establish a customer service presence in the Philippines. Michigan Language Assessment is a joint venture between the University of Michigan and Cambridge University Press and Assessment, learn more at michiganassessment.org.
As the Customer Service Assistant, you will serve as a key support to the customers by ensuring the delivery of the highest level of customer service across our portfolio of product and services.
What will you do in this role?
The Customer Service Assistant is responsible for providing stellar customer service to the organization's stakeholders, supporting its portfolio of products, and providing general front-line support through an assortment of channels. This position should perform these activities in a timely, effective fashion and in alignment with the organization's specifications and quality requirements.
The following responsibilities would also be part of the role:
Practice the activities required for optimal account management through using our CRM.
Maintain relationships with new and existing clients and piloting centers, including anticipating the customer's needs to ensure continued satisfaction with our product offerings and administrative systems, and promote existing products and services.
Support execution of activities during new customer acquisition such as contracting onboarding and planning and delivery of training.
Provide support to customers through multiple communication methods to ensure optimal customer experience in resolution of customer inquiries about our product offerings and administrative systems and procedures.
Provide administrative support for a variety of platforms required in the customer service function to maintain data integrity across platforms and provide reports.
Aim to meet or exceed the KPIs and metrics.
Other contributions commensurate with level and experience as required (providing training, or operational support to both internal and external customers).
Qualification
What makes you the ideal candidate in this role?
The ideal candidate would be educated to an associate's degree in a business course or possess relevant work experience, with a high level of fluency in English. You would have strong organization skills and a high-level of aptitude using computers and learning software, with keen attention to detail and ability to manage competing demands.
The following skills and experiences would also make you an ideal candidate:
Working knowledge of MS Office and Google products and a CRM
The ability to work both independently and as a member of a team
Working knowledge of business operations
Some familiarity with Michigan Language Assessment's products and services
Excellent oral and written communication skills
Some experience working in a customer relations capacity
Experience working with international clientele with a variety of social and language backgrounds
Must be willing to work on a 1PM-9PM shift, Manila Time
Must be amenable to working on a different temporary schedule during onboarding and training.
Additional Information:
The salary range for this position is PHP 22,000 – 28,000 monthly.
This position offers a hybrid work schedule
A cover letter is required to move your application to the next stage of recruitment. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Please add no-reply-careers@cambridge.org and michiganassessment.org. to your safe senders list to ensure you receive application-related updates.
About The Cambridge University Press & Assessment | Manila
At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.
As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.
Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.
From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.
Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.
#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified
Why join us?
Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.
We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.
At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.
Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.
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