Microsoft 365 (M365) Application Analyst (4132)
Job Description
Employment type: Permanent
Location: Makati City, Metro Manila
Work setup: Hybrid (open to 2x a week in the office)
Pay range: PHP 60,000 - PHP 81,000
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We have an exciting opportunity for an Application Analyst to join our Collaboration Solutions team. The role will support the Microsoft 365 (M365) application suite used by our entire organization, with a variety of tasks, managing queries, liaising with customers, and internal stakeholders, and providing assistance daily.
Why Cambridge?
At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.
We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.
Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.
What can you get from Cambridge?
In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.
Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.
What will you do as an Application Analyst?
Proactively communicate through voice/video calls, including screen sharing, to address 2nd line helpdesk incidents and requests, consistently achieving or surpassing target SLAs.
Pioneer innovative methods to engage with internal customers, advocate for supported tools, and gather feedback for continuous improvement of user support processes.
Collaborate with various business areas at Cambridge University Press and Assessment to understand their processes and the SaaS applications they use, fostering more collaborative work environments.
Develop and maintain subject-matter expertise on designated applications, staying informed about technical innovations, and applying knowledge for optimal service delivery to both internal and external customers.
Ensure effective collaboration with teams such as Collaboration Solutions Delivery, third-party suppliers, and other IT departments, following service management protocols and supporting ITIL adoption within the Collaboration Solutions Service team.
Skills
- Microsoft SharePoint
- PowerApps
- MS Teams
- Microsoft 365
- OneDrive
Qualification
What makes you the ideal candidate in this role?
You will be an ideal candidate if you have proven experience in a similar role in a technology team, including:
Subject matter expertise in supporting and/or administering Microsoft 365 (M365) applications, including MS Teams, SharePoint Online, and PowerApps.
Supporting a variety of other collaboration tools, and;
Working with Agile methodologies and the ITIL framework, and sharing the benefits of these methods to colleagues outside of Technology.
Importantly, your communication and interpersonal skills will be as well-developed as your technical acumen. You will ideally:
Have strong written and verbal skills,
Have an extremely strong relationship with our values, and;
Thrive off of working with multiple teams, across a variety of applications, offering excellent communication skills and user engagement.
About The Cambridge University Press & Assessment | Manila
At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.
As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.
Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.
From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.
Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.
#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified
Why join us?
Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.
We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.
At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.
Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.