Operations Administrative Associate (5185)
Job Description
Employment type: Permanent / Fixed-term opportunities available (you may be considered for either)
Location: Makati City, Metro Manila
Work setup: Hybrid setup (2x a week onsite)
Work schedule: UK working hours (3pm to 11pm Manila time)
Pay range: Php 22,000 to 28,000
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We have an exciting opportunity for a customer focused and flexible Operations Administrative Associate with excellent communication and administrative skills to join our Operations Support Team. You will be responsible for contributing to the overall success of each examination cycle, supporting five Operations teams in critical tasks during busy periods. You will be learning and delivering end-to-end processes in each team and helping to identify and monitor process improvement initiatives.
What will you do as an Operations Administrative Associate?
You will move among the following teams on a rotating basis, spending weeks or months with them at one time:
Exam Processing – tasks include helping with the administration of coursework; carrying out quality checks; liaising with schools about the return of marks; and data input.
AS & Marking – tasks include working on the examiner helpdesk; managing communication about scripts; liaising with schools about the return of their scripts; organising examiner panels and meetings; and carrying out quality checks.
Results - tasks include processing result enquiries, processing certificate requests
Despatches – tasks include supporting confidential and non-confidential despatch processes
Test Production – tasks include proofreading question papers; arranging the production of modified papers; typesetting; inputting product reference data.
Qualification
What makes you the ideal candidate in this role?
As an Operations Administrative Associate, you will communicate regularly with both our internal and external customers. You will follow procedures to ensure accuracy of your work and have to manage your time to ensure daily tasks are completed by agreed deadlines. Work with colleagues to improve quality controls but also work individually as needed, identify and act upon opportunities to improve quality and efficiency.
The following will help you be an ideal candidate for this post:
A customer focused approach
Excellent written and verbal communication skills
The ability to learn new skills and processes easily and quickly
The ability to work effectively under pressure and to tight deadlines
Excellent attention to detail, and experience in administration
Flexible and willing to embrace regular changes in working practice and hours
A proficient user of Microsoft Office (Word, Excel, Outlook)
At Cambridge, we believe in hiring candidates who bring in a diverse set of experiences and perspectives; we prioritise culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. We welcome all candidates who share our passion for excellence.
Whilst not essential, it is highly encouraged and advantageous if you submit a Cover Letter (supporting statement) alongside your CV for your application to be reviewed
About The Cambridge University Press & Assessment | Manila
At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.
As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.
Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.
From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.
Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.
#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified
Why join us?
Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.
We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.
At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.
Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.
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