Operations Support Manager (5387)
Job Description
Employment type: Permanent
Location: Makati City, Metro Manila
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.
Work schedule: 14:00 - 22:00 PM PH time.
Pay range: Php 32,000 to Php 43,000
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We are seeking a passionate Operations Support Team Lead to be part of the Exam Services Operational Delivery team to support the business in delivering efficient, effective and customer focused examinations by overseeing the completion of processes relating to the delivery of Cambridge English Qualifications (CEQ) exams.
What will you do as an Operations Support Manager?
As an Operations Support Manager, you will be expected to task manage Senior Assessment Operations Coordinators and a team of Assessment Operations Coordinators effectively without close daily supervision.
You will also be expected to:
Oversee and quality assure end to end delivery of exam sessions for our customers, achieving this through the management of comprehensively documented processes and continuously trained direct reports, while also playing a supporting role in delivering strategic improvements and project work.
Liaise closely with regional teams, investigate issues and solve / escalate problems.
Oversee others in their use of a wide range of systems and processing platforms to carry out assigned tasks and ensure the successful delivery of CEQ exams
Be responsible for ensuring the timely and accurate completion of your own and your team's key tasks, and to overseeing the delivery of an end-to-end exam service to candidates, all of which is crucial to ensuring regulatory compliance and the successful delivery of Cambridge English Qualifications
Make decisions in high-pressure situations using their own initiative, including when to escalate queries / concerns to their task manager.
Qualification
What makes you the ideal candidate for this role?
Experience and an understanding of issue and risk management and mitigation
Experience of and enthusiasm for line management paired with the ability to work collaboratively with colleagues in a multi-cultural, transnational context.
Experience of working with multiple processes and systems by prioritising own / other's workload effectively and meet challenging deadlines
Experience of supervising a set of documented processes and procedures and is confidently able to identify and implement process improvements
Experience and an understanding of issue and risk management and mitigation
Ability to work effectively under pressure, to work flexibly and adapt quickly to change.
If you are driven by the art and science of process improvement and data and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.
Deadline of application submission is on January 9th, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.
Please review the attached job description for further details on the role.
About The Cambridge University Press & Assessment | Manila
At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.
As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.
Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.
From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.
Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.
#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified
Why join us?
Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.
We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.
At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.
Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.
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