Employment type: Permanent  Location: Makati City, Metro Manila  Work setup: Hybrid (open to 2x a week in the office)  Work schedule: 10AM to 6PM Manila time  Pay range: PHP 60,000 - PHP 81,000   Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.    We are looking for Salesforce professionals to join our growing application team. Currently we use Salesforce.com as the main application platform for over 1100 field-based sales representatives, and around 170 global and local marketing executives. The Sales, Marketing and Customer Services application team covers the full software lifecycle from business requirements, through solutions design, development and testing, and finally into everyday service and support.     Why Cambridge?  At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.  We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.  Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.     What can you get from Cambridge?  In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.   Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.      What will you do as a Salesforce Application Analyst?   As a Salesforce Application Analyst, you will participate in requirements gathering, planning, development, deployment, training and maintenance of applications in the CRM team. You will also help with the transition from project implementation to a ‘business as usual' support model. Working under the supervision of the Salesforce Team Lead, you will: 

Proactively communicate with colleagues in response to incidents and requests through voice/video calls and screensharing where appropriate.

Configure Salesforce platform to support intermediate to advanced business functions and meet internal stakeholder requirements and company goals.

Work alongside various business areas to understand their processes and the requirements.

Facilitate customers from across Cambridge University Press and Assessment to work together more collaboratively.

What makes you the ideal candidate for this role?  The ideal candidate must possess below:

At least 6 months to 1 year of experience working in the Salesforce platform. Has experience in the administration and maintenance of Salesforce systems.

Salesforce Certification (ADM201 and/or ADM211) is a strong plus.

Knowledge of Salesforce products and their functionalities.

Must have Lightning experience.

Knowledge in full Salesforce offerings such as Sales Cloud and Marketing Cloud.

  If you are driven by the art and science of CRM and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.     Deadline of application submission is on December 11th, 2024, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.