Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.   We are looking for an Assessment Specialist Management Administrator to join our Manila Assessment Specialist Management team. The role will support Assessment Specialist Management team with a variety of administrative tasks and in managing queries, and providing assistance on a day-to-day basis.   Assessment Specialist is the term used to include all the roles involved with creating, marking and moderating our assessments. Assessment specialists make an invaluable contribution to students' lives, as well as being at the core of what we do.   Why Cambridge?   At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.   We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.   Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.   What can you get from Cambridge?   In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.   Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.   What will you do as an Assessment Specialist Management Administrator?   As an administrator, you will be in a flexible skills-based role that contributes to the efficient and accurate administration of key processes performed within the Assessment Specialist Management team.   You will also be expected to:

Answer enquiries from potential applicants for Assessment Specialist roles giving advice and guidance via several mediums including phone, email, and social media, providing excellent customer service

Process applications to become an Assessment Specialist and make decisions on applicants' suitability to assess using set criterion.

Support the manager by creating suitable collateral to advertise Assessment Specialist vacancies and the benefits of assessing, including but not limited to, Mailshots, Emails, social media assets including videos.

Updating internal systems to ensure their accuracy.

Provide flexible support across the Assessment Specialist Management team

   

What makes you the ideal candidate for this role?   You will be an ideal candidate if you have excellent written and verbal communication skills and have the ability to provide excellent customer service, maintain relationships with internal stakeholders, and resolve issues in a timely and professional manner.   Having the skills, knowledge, or experience on the below would also be essential:

Proficient use of Microsoft Office products (Outlook, Excel, Word. Power BI)

Good communication skills, both written and verbal in English

A proven track record in administration, ideally in a customer facing role and working with a large workload