Operations Administrator (5105) Job at Cambridge University Press & Assessment | Manila

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Operations Administrator (5105)

Job Description

Employment type: permanent / fixed-term (you may be considered for either) Location: Makati City, Metro Manila, Philippines Work setup: Hybrid (2 days onsite per week) Work schedule: UK operating hours (mid-shift) Work Hours: 40 hours per week Pay range: Php 22,000 to Php 28,000 Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for an Operations Administrator to join our Team working with Cambridge International Operations. As a key member of our team, your goal will be to provide the efficient and accurate processing of several tasks, all of which play a vital part in the delivery of results on time and accurately to our customers. What will you do in the role? As an Operations Administrator, you will be responsible for contributing to the overall success of each examination cycle. This role, within the AS & Marking team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

Take responsibility for the timely and accurate delivery of an agreed set of operational processes.

Provide excellent customer service with internal and external stakeholders as required via telephone and email.

Ensure there are enough examiners, and that their information is correct and accurate.

Update process documents and creating and updating FAQs to manage BAU and test day issues efficiently.

Qualification

What makes you the ideal candidate for this role? As an Operations Administrator, you will play a crucial role in the examination administration process, working collaboratively with colleagues across the organisation.   The following will help you be an ideal candidate for this post: 

Strong communication and customer service skills, maintaining external and internal relationships

Resolve issues in a timely and professional manner.

Effective time management and organisation skills.

Experience in handling operations/projects and working in a team.

A high level of accuracy and attention to detail would be essential.

Proficiency in using computer systems (e.g. Microsoft Office, and databases)

Efficient data collection, organisation, protection, and analysis

Amenable to work in UK operating hours. Working hours will be reviewed once the candidate is fully trained, to best meet our customer's demands.

We don't expect that you'll necessarily have previous experience working in our field. We'll provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations.  At Cambridge, we believe in hiring candidates who bring in a diverse set of experiences and perspectives; we prioritise culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. We welcome all candidates who share our passion for excellence.

About The Cambridge University Press & Assessment | Manila

At Cambridge University Press & Assessment, we are dedicated to empowering individuals worldwide to unleash their full potential and pursue excellence in line with our vision of #PursuingPotential.

As a renowned academic publisher and assessment organization, we are deeply rooted in the esteemed University of Cambridge. Moreover, we take immense pride in being recognized as a certified Great Place to Work in the Philippines.

Our mission is clear—to make a meaningful contribution to society by advancing education, fostering learning, and promoting groundbreaking research at the highest international standards. Each year, we provide invaluable support to millions of individuals, equipping them with the tools they need to thrive.

From passionate educators and eager learners to pioneering researchers and esteemed academics, we play a vital role in building confidence and facilitating success across more than 170 countries worldwide. We offer a platform for individuals to showcase their knowledge, kindle curiosity, and nurture a deep understanding of the world around us.

Guided by the principles of Great Place To Work and the unwavering dedication of our employees, Cambridge University Press & Assessment Manila embodies a united, dynamic, and inclusive global community. We are an organization that embraces change, values the aspirations of our employees, and consistently strives to meet the evolving needs of our customers.

#WeAreCambridge #PursuingPotential #GreatPlaceToWorkCertified

Why join us?

Are you ready to be part of something greater? Join Cambridge and embark on a rewarding journey dedicated to transforming lives through education.

We are an internationally renowned organization with a powerful mission to make a difference. With a global presence spanning multiple countries and a diverse workforce of over 6,500 dedicated individuals, we are proud to shape the future of learning on a worldwide scale.

At Cambridge, we believe in the intrinsic value of education and its ability to empower individuals to reach their full potential. You will have the opportunity to contribute to our noble cause and make a lasting impact. Whether you are an innovative strategist, a skilled researcher, a passionate educator, or a creative problem-solver, we are looking for individuals like you to join our exceptional team.

Together, we will ignite curiosity, spark inspiration, and unlock the true potential within every learner. Join us at Cambridge and become an integral part of our mission to shape minds, change lives, and create a brighter future for generations to come.

Operations Administrator (5105)