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ServiceNow Capability Development Manager
Job Description
1. ServiceNow Academia Program:
• Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.
• Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.
• Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India, Philippines, Poland, Mexico).
2. Capability Development and Upskilling:
• Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.
• Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.
• Build Centers of Excellence (COEs) in various ServiceNow modules.
• Increase certification rates and manage overall certification and capability targets for the team.
3. Client Engagement and Support:
• Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.
• Assist in preparing and presenting technical content during client engagements.
4. Continuous Learning
• Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.
• Share insights and knowledge with the team to ensure they are informed about new features and best practices.
5. Industry Collaboration and Initiatives:
• Work with ServiceNow and other external parties on industry-related initiatives.
• Collaborate with ServiceNow on joint projects, events, and programs to enhance EY GDS’s presence and capabilities in the ServiceNow ecosystem.
• Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.
• Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.
• Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India, Philippines, Poland, Mexico).
2. Capability Development and Upskilling:
• Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.
• Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.
• Build Centers of Excellence (COEs) in various ServiceNow modules.
• Increase certification rates and manage overall certification and capability targets for the team.
3. Client Engagement and Support:
• Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.
• Assist in preparing and presenting technical content during client engagements.
4. Continuous Learning
• Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.
• Share insights and knowledge with the team to ensure they are informed about new features and best practices.
5. Industry Collaboration and Initiatives:
• Work with ServiceNow and other external parties on industry-related initiatives.
• Collaborate with ServiceNow on joint projects, events, and programs to enhance EY GDS’s presence and capabilities in the ServiceNow ecosystem.
Qualification
• Minimum of 5 years of experience in ServiceNow development.
• Strong presentation and planning skills with a passion for teaching and mentoring.
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• At least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory).
Skills and Attributes:
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with teams across different locations and cultures.
• Strong organizational and project management skills.
• Innovative mindset with the ability to develop creative solutions for training and development.
About The Global Professional Services Firm
A Global leader in Assurance, Tax, transaction and advisory services.
ServiceNow Capability Development Manager
Salary
126,000-185,000/month
Position Level
Manager
Job Level
Executive
Job Type
Full Time
Hiring Until
01/21/2025
