Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications. 
·  Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests. 
·  Design, build and configure ServiceNow applications.
·  Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
·  Apply innovative ideas to drive automation.
·  Drive the delivery of outputs according to agreed schedules and specifications.
·  Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements. 
·  Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.
·  Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
·  Identify and solve issues and incidents within multiple components of the ServiceNow platform.
·  Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
·  Raise issues and risks proactively, providing recommended solutions and mitigations

Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM

Years of experience:  At least 4 years of experience on ServiceNow development/architecture

Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have:​

Any ServiceNow certification

ITIL knowledge and/or certification

A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​.

A mindset to automate everything​.