A Dynamics 365 Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations of Microsoft Dynamics 365. 

This learning track will prepare you to become a Dynamics 365 Functional Consultant with expertise on the field service function. You will gain the knowledge and skills required to perform the role that is responsible for implementing solutions that manage resources which complete the field service lifecycle. 

You will learn how to implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. You will be able to configure and deploy the Field Service app in conjunction with the core customer service application.