A Dynamics 365 Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations of Microsoft Dynamics 365. 

Microsoft Dynamics 365 Sales is an end-to-end application to manage the handling of customers and potential customers. Using Dynamics 365 Sales, organizations can track data against sales goals, automate best practices, learn from data, and more. 

This learning track will prepare you to become a Dynamics 365 Functional Consultant with expertise on the sales function. You will gain the knowledge and skills required to perform the role that is responsible for implementing solutions that support an organization’s sales life cycle so that it can run efficiently and effectively to meet revenue targets, business strategies, and company objectives. 

You will learn how to configure and expand the core functionality of leads, contacts, accounts, opportunities, and supporting entities to map to the sales processes in place at the organization. You will be able to identify opportunities to use Power Apps to develop unified experiences for all devices, Power Automate for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the “lead to cash” journey.