• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks • Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. • Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation • Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed • Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases • Performs system and integration testing with sample and live data

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure

• Integrating with internal and external applications and systems

• JavaScript, HTML, Angular JS and good web design practices

• Service Portal implementation experience

• Implementation experience on any ServiceNow applications/modules (ex. HR, GRC, SecOps, CSM, PPM, APM, ITOM.) – or custom applications

• Heavy experience on end to end project implementation

Good to have skills:

• Disciplined Agile Delivery software release build/deploy processes

• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

• Implementation experience on Performance Analytics.

• Preferred skill with GRC Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.

• Knowledge about ServiceNow’s latest version’s features.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

• Approximately at least 3-5 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period

• ServiceNow certifications a plus • ITIL foundations certification a plus