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Services Technical Implementation Consultant
Job Description
You will provide technical support for the world’s leading developer of commercial maritime shipping software, assisting clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. As an SME on our platform you will liaise closely with our Infrastructure and Engineering departments to drive efficient solutions that contribute to employee and customer success.
Essential Duties and RequirementsWorks in client projects, being the main contact for technical aspects including reports customization, master data upload and integration in new client projects and migrations. Provides training to other members in the PS organization on technical topics. Write transformations (using XSLT) to convert file formats and update s. Acts as a second level for technical problems assisting the TS organization. Collaborate independently and within teams to diagnose technical issues at a Subject Matter Expertise level Consistently provide excellent customer service Navigate and execute within our Atlassian tool sets JIRA Service Desk, JIRA Software, and Slack Regularly communicate with management, both verbally and in writing, on status of initiatives in a professional and understandable manner Communicate with customers at all levels of the organization Diagnoses login, application, email, hardware, performance, and advanced connectivity issues, provides reasonable and accurate estimates of time to completion Creates and maintains documentation and training materials, using standard templates Manages priorities with minimal guidance Researches and recommends solutions to enhance experiences for employees (internal tool sets/technical debt) and customers Managing JIRA cases and following runbooks to complete Client requests Attention to detail and able to follow detailed instructions
Essential Duties and Requirements
Qualification
Education and Experience Requirements
3-5 years software support experience and/or delivering end to end software implementations, integrations and training
B.A. or B.S. – preferably in engineering or IT
Maritime industry knowledge
Experience working with XPATH and XSLT transformations as well as JSON.
Demonstrated planning and organizing skills
Analytical thinking and attention to details
Demonstrated ability to complete successful projects with development, quality assurance, and advanced technical resources
Experience with context-switching between customers and products
Systems administration experience with Microsoft's web stack, including Windows Server and SQL Server.
Exposure to SaaS and IaaS, especially on AWS or Azure.
Desirable
Experience or knowledge of scripting languages (Python, C#) a plus
Super-user experience level with Windows, Command Prompt expert, and detailed understanding of Windows Services
Knowledge of authentication and identity providers especially via SAML
Working with Stack Overflow, Splunk, JIRA Atlassian tool set.
Experience of working with GraphQL and webhook technologies.
Project planning methodologies – waterfall, agile, etc.
Exposure to Snowflake, setup, admin, end-user.
Experience working with email technologies, eml, pst, json, outlook exchange
Desirable
About The Maritime Transportation
We provide objective, daily updated, algorithm driven values, data and analysis for the Maritime and Aviation markets.
Services Technical Implementation Consultant
Salary
58,000-80,000/month
Position Level
Staff
Job Level
Experienced Hire
Job Type
Full Time
Hiring Until
04/01/2025
