ServiceNow Senior Business Analyst
Job Description
Organise and drive requirements gathering workshops.
Responsible for capturing, analysis and documentation of business and functional requirements.
Create a close connect with the client business teams
Ability to translate business and functional requirements into technical requirements to aid development team
Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
Coordinate with both client & development team to make sure requirements are clarified and signed off.
Coordinate and support UAT
Develop or contribute to development of job aids and training courses
Qualification
Bachelor’s degree in job relevant field required. Minimum 3-5 relevant years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred) Experience in IT Service Management processes and tools required Experience in requirement analysis and business process re-engineering required Prior experience in agile methodologies (experience in product management) preferred Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings Ability to work both independently and as part of a team Demonstrated ability to manage and supervise staff and special initiatives Demonstrated integrity, independent thinking, judgment, and respect for others Demonstrated leadership, versatility and integrity
Good to have skills:
Experience in HRSD/GRC/ITOM/SecOps/CSM required Nice to have knowledge on Pre-Sales activity ServiceNow Certifications
About The Global Professional Services Firm
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