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ServiceNow Technical Architect (Manager)
Job Description
· Defines the actual work that will be accomplished and the features that will be built within each release
· Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
· Grooms existing product backlog with the business stakeholders
· Defines, maintains and communicates product roadmap
· Determines customers' needs and desires by specifying the research needed to obtain information
· Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
· Aids in determining cost model and forecasting volume
· Review service level performance for product and outline service improvement plan where necessary
· Outlines operational requirements by scheduling and assigning employees; following up on work results.
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
· Contributes to team effort by accomplishing related results as needed
Qualification
· Overall 5-8 years of work experience.
· Approximately 3 to 5 years of experience in a product manager or service owner role
· ITIL Service Manager certification or equivalent work experience a plus
· 3+ years of ServiceNow development experience is an advantage
· Able to exhibit a progression of increasingly complex job responsibilities during the period.
· 2-5 years of ServiceNow product knowledge
· Excellent verbal and written communication skills
· Highly proficient presentation skills including use of powerpoint
· A working knowledge of Agile Development / Extreme programming methods
· Effectively communicate with all levels of the organization globally
· Demonstrate analytical and problem solving skills
· Work on multiple overlapping projects
Good to have skills:
· Scrum Master experience is a big advantage
· Approximately 3 to 5 years of experience in a product manager or service owner role
· ITIL Service Manager certification or equivalent work experience a plus
· 3+ years of ServiceNow development experience is an advantage
· Able to exhibit a progression of increasingly complex job responsibilities during the period.
· 2-5 years of ServiceNow product knowledge
· Excellent verbal and written communication skills
· Highly proficient presentation skills including use of powerpoint
· A working knowledge of Agile Development / Extreme programming methods
· Effectively communicate with all levels of the organization globally
· Demonstrate analytical and problem solving skills
· Work on multiple overlapping projects
Good to have skills:
· Scrum Master experience is a big advantage
About The Global Professional Services Firm
A Global leader in Assurance, Tax, transaction and advisory services.
ServiceNow Technical Architect (Manager)
Salary
126,000-198,000/month
Position Level
Executive
Job Level
Executive
Job Type
Full Time
Hiring Until
03/30/2025
