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Technical Lead
Job Description
• Define all work items and dependencies required to build the features
and functionalities
• Align with the Project Manager on the overall business outcomes for the modules and
delivery timelines
• Work with cross-functional teams to deliver the technical deliverables within scope,
schedule and budget commitments, in accordance with BDO SDLC and Governance
process
• Assist in vendor evaluation and manage the vendors involved in the project, ensuring
all technical deliverables are met
• Coordinate with the Project Manager when scoping/re-scoping the project and
create/update the build plan accordingly
• Review the infrastructure, security and solution design
• Review the functional and non-functional requirements, test plan, test scripts and
Requirements Traceability Matrix (RTM)
• Identify and log technical issues, oversee the resolution process, and escalate when
necessary
• Facilitate discussions on technical issue resolutions, including System Integration Test
(SIT) and User Acceptance Test (UAT) defect resolution
• Harness project best practices and contribute to the overall BDO knowledge base
• Oversee the deployment activities and review the deployment
instruction guidelines
• Provide User Support during Hypercare period and timely turnover to
Application Support
• Work with the Project Manager during project closure, ensuring all deliverables are
achieved and documented, and relevant lessons learned are documented
• Train new Technical Leads with BDO project delivery processes, as needed
and functionalities
• Align with the Project Manager on the overall business outcomes for the modules and
delivery timelines
• Work with cross-functional teams to deliver the technical deliverables within scope,
schedule and budget commitments, in accordance with BDO SDLC and Governance
process
• Assist in vendor evaluation and manage the vendors involved in the project, ensuring
all technical deliverables are met
• Coordinate with the Project Manager when scoping/re-scoping the project and
create/update the build plan accordingly
• Review the infrastructure, security and solution design
• Review the functional and non-functional requirements, test plan, test scripts and
Requirements Traceability Matrix (RTM)
• Identify and log technical issues, oversee the resolution process, and escalate when
necessary
• Facilitate discussions on technical issue resolutions, including System Integration Test
(SIT) and User Acceptance Test (UAT) defect resolution
• Harness project best practices and contribute to the overall BDO knowledge base
• Oversee the deployment activities and review the deployment
instruction guidelines
• Provide User Support during Hypercare period and timely turnover to
Application Support
• Work with the Project Manager during project closure, ensuring all deliverables are
achieved and documented, and relevant lessons learned are documented
• Train new Technical Leads with BDO project delivery processes, as needed
Qualification
• 1 must have past experience with Call Centre Telephony system
(Avaya)
• 1 must have past experience as a Delivery Lead for across
multiple systems
• 1 must be MSFT CRM trained
• Experience in configuring and setting up Dynamics CRM
• Experience in related Microsoft technologies such as Azure,
Office 365, .NET, C#, JavaScripts, SQL Server, Flows and
PowerApps, SharePoint, Power BI.
• Skilled in system architecture, development, and integration
• Strong communication skills with the ability to explain complex
technical concepts to non-technical stakeholders
• Experience in Java and object-oriented programming
• Experience in call center structure and agent profiles
• Experience in Avaya PABX, ISDN, SIP, DTMF and CTI technologies
• Experience in Windows and Linux OS
• Knowledgeable in API, SOAP UI and Postman
• Knowledgeable in web service development (WSDL and RESTful)
• Knowledgeable in banking facilities: credit card, loans, treasury,
trust and online and branch banking
• Knowledgeable in insurance facilities: life and non-life
• Knowledgeable with legacy, AS400 or other mid-range systems
• Good understanding of de-/encryption tools, flow charting
• Good understanding of Windows AD and Azure AD
• Good understanding about telecoms and leased line connectivity
• Familiar with Avaya Orchestration designer (circa 2005) (nice to
have)
• Familiar with Aspect M3 Designer (nice to have)
(Avaya)
• 1 must have past experience as a Delivery Lead for across
multiple systems
• 1 must be MSFT CRM trained
• Experience in configuring and setting up Dynamics CRM
• Experience in related Microsoft technologies such as Azure,
Office 365, .NET, C#, JavaScripts, SQL Server, Flows and
PowerApps, SharePoint, Power BI.
• Skilled in system architecture, development, and integration
• Strong communication skills with the ability to explain complex
technical concepts to non-technical stakeholders
• Experience in Java and object-oriented programming
• Experience in call center structure and agent profiles
• Experience in Avaya PABX, ISDN, SIP, DTMF and CTI technologies
• Experience in Windows and Linux OS
• Knowledgeable in API, SOAP UI and Postman
• Knowledgeable in web service development (WSDL and RESTful)
• Knowledgeable in banking facilities: credit card, loans, treasury,
trust and online and branch banking
• Knowledgeable in insurance facilities: life and non-life
• Knowledgeable with legacy, AS400 or other mid-range systems
• Good understanding of de-/encryption tools, flow charting
• Good understanding of Windows AD and Azure AD
• Good understanding about telecoms and leased line connectivity
• Familiar with Avaya Orchestration designer (circa 2005) (nice to
have)
• Familiar with Aspect M3 Designer (nice to have)
About The Business Consulting and Services
Technical Lead
Salary
100,000-200,000/month
Position Level
Supervisor
Job Level
Experienced Hire
Job Type
Project-based
Hiring Until
05/31/2025
